myKaarma

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to both customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts who are passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description:

The Director of OEM Accounts will lead strategic relationships with key automotive OEMs, like Mercedes, Porsche, Jaguar Land Rover, Volvo, Subaru, and Nissan. Reporting to the Vice President of OEM and Industry Partnerships, this role ensures alignment with myKaarma’s strategic goals while supporting the VP in achieving their objectives. The ideal candidate will bring experience at a level of Senior Manager or a Director position at one of the Big Five consulting firms (Accenture, KPMG, PwC, EY, or Deloitte) with a focus on Automotive OEMs and demonstrate a deep understanding of account management, partnership development, and the automotive ecosystem.

How to Stand Out:

At myKaarma we value individuals who think beyond traditional account management and partnership strategies. Here’s what sets exceptional candidates apart:

• Honeycomb Innovators: You approach challenges with the “honeycomb” mindset—filling knowledge gaps, uncovering overlooked opportunities, and driving breakthrough solutions.
• Customer-Centricity: You embody the “working backward” philosophy, designing strategies and solutions prioritizing the end-user’s experience.
• First Principles Thinking: You break down complex problems into fundamental truths, rebuilding smarter, simpler solutions.
• Relentless Iteration: You’re not afraid to experiment, learn, and refine rapidly to achieve better outcomes.
• Visionary Leadership: You inspire teams with bold goals, like transforming dealership service lanes or rethinking customer engagement models.
• Storytelling Mastery: You craft compelling narratives that highlight the value of myKaarma’s products and services, resonating with diverse stakeholders.

Key Responsibilities:

OEM Partnership Management

• Cultivate and maintain strategic relationships with OEMs to enhance collaboration and drive revenue growth.
• Tailor myKaarma’s value proposition to meet the unique needs of each OEM partner.
• Act as a trusted advisor to C-level and VP executives within OEM organizations.
• Conduct regular business reviews with OEM partners to ensure alignment and mutual success.

Strategic Planning and Execution

• Develop and implement strategies to position myKaarma as the preferred SaaS provider for automotive dealerships.
• Identify and execute opportunities for new lines of business and revenue streams.
• Collaborate cross-functionally with Product, Sales, and Technology teams to ensure effective delivery of OEM-specific solutions.
• Close new OEM partnerships that generate revenue and market share gains for myKaarma.
• Manage year-over-year revenue and rooftop count growth with assigned OEM accounts.

Data-Driven Decision Making

• Define and monitor key performance indicators (KPIs) to measure the success of OEM programs.
• Leverage insights from data analysis to forecast challenges and develop proactive solutions.
• Employ the “Five Whys” methodology to uncover root causes and drive process improvement.

Innovation and Advocacy

• Represent myKaarma at industry events, workshops, and speaking engagements to showcase our solutions and thought leadership.
• Stay informed about emerging trends and technologies in the automotive sector to drive innovation and maintain competitive advantage.

Required Skills and Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• Proven experience managing strategic partnerships, ideally within the automotive or technology sector.
• Background in consulting at a Big Five firm focusing on strategy, operations, or technology.
• Exceptional communication and negotiation skills with the ability to engage at executive levels.
• Data-driven mindset with a track record of achieving revenue and growth targets.
• Strong leadership and team collaboration capabilities.
• Willingness to travel as needed to meet with OEM partners and stakeholders.

If you are passionate about driving innovation and building impactful partnerships in the automotive industry, join us at myKaarma to shape the future of dealership operations. To apply, submit your resume and a cover letter detailing your relevant experience and what makes you the ideal candidate for this role.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. This position offers a base salary and variable compensation that are aligned with the candidate’s location and level of experience.

Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Flexible vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy unlimited snacks and refreshments when in our office.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.

myKaarma participates in the E-Verify Program.