Filterbuy

Filterbuy, a leader in the air quality and manufacturing world, is seeking a Sales Operations Support professional who will be responsible for developing and maintaining internal relationships, serving as the primary point of contact and resource for Outside and Inside Sales representatives within Filterbuy Business.

Responsibilities include, but are not limited to:

• Monitor Slack, email & phone for communication for support requests
• Respond to incoming support requests in a timely and professional manner
• Maintain a high level of of business, system, process and procedure knowledge to communicate consistently and cohesively
• Review order status and provide updates on estimated shipping dates when requested
• Maintain a working knowledge of lead time expectations via regular and direct plant communication
• Use available resources to provide accurate estimated ship date
• Provide Shipping/Tracking information upon request
• Maintain a working knowledge of the Fedex portal, tracking tools and navigation
• Provide shipping status updates upon request
• Perform tracking research for lost or misplaced shipments
• Provide proof of delivery
• File tracking investigations and loss claims
• Manage shipping updates and other communication
• Request return shipping labels/Schedule return pick ups
• Changes & Documentation of Tax Exemption status
• Obtain and record proper tax exempt certificate
• Update tax status and maintain appropriate documentation files
• Enable/Update 30 day credit term Eligibility
• Obtain, review and record proper credit application
• Locate/provide receipts & invoices when requested
• Answer basic billing questions
• Vendor form completion and record keeping
• Update account contact information when appropriate
• Place orders/review and process Purchase Orders when assistance requested
• Complete Order Cancellations
• Handle Special Shipping Instructions
• Handle customer concerns with damaged or missing items; issue replacements
• Handle customer return requests; process refunds
• General troubleshooting and problem resolution
• Manage quote discounts
• Complete outsourcing requests for non-stock items
• Assist with periodic data clean up and correction

Internal Relationship Building

• Develop and maintain internal relationships with various departments/business partners to include:
• Direct management/supervisory team
• Communicate concerns and items that need to be escalated
• Communicate suggestions for processes/procedures & areas for improvement
• Communicate any uncovered needs for additional training for individuals or as a team
• Business Development Specialists & Inside Sales Representatives
• Maintain a level of integrity and trust by providing courteous and professional responses to inquiries
• Maintain a level of system, process and policy knowledge to provide consistency
• Accounts Receivable and Chief Financial Officer
• Customer Experience and C.E. Management Team
• Business Marketing Lead
• Plant Supervisory team and other key personnel at all plants/distribution centers
• IT/ Development Team
• Presenting process/system improvement ideas to internal partners that will positively impact the customer experience that were both self-identified or obtained via customer feedback
• Communicating system issues/failures that need to be addressed via an IT Ticket including but not limited to:
• Customer communicated issues, impacting ease of use or order placing
• System errors discovered during regular account maintenance causing customer accessibility issues

External Partner Relationship Building

• Outside vendors for non-stock sourcing
• Fedex Business Partner

Daily/Weekly Tasks

• Daily Monitoring of plant, business team and customer service slack channels
• Attend Weekly meetings (to be determined and subject to change)
• Weekly Regional Sales Meeting
• Weekly CRM Training
• Weekly Sales Meeting

Required skills and qualifications:

• Working knowledge of air filters and HVAC systems
• Comprehensive knowledge of Pipedrive
• Comprehensive knowledge of Supplybuy
• Comprehensive knowledge of Django Admin and Customer Dashboard
• Thorough Knowledge of Gmail and email systems
• General knowledge of Just Call
• General knowledge of ZoomInfo
• General knowledge of Google Suite
• General knowledge of Microsoft 360
• General knowledge of Adobe Acrobate
• Excellent Interpersonal Skills
• Effective verbal and written communication skills
• Effective presentation skills
• Display empathy and courteousness
• Active Listening skills
• Forward and strategic thinking
• Professional and Polite demeanor
• Display Integrity and Honesty
• Rapport building capability
• Time management
• Self motivation and accountability
• Analytical/Trouble shooting skills/problem solving skills
• Organizational skills
• Flexibility/Resiliency to interruptions
• Attention to detail and accuracy

Benefits:

• Competitive salary
• Comprehensive benefits package including health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Remote work environment

Company Overview

We are a leading ecommerce company with a mission to deliver high-quality products and exceptional customer experiences. As we continue to grow, we’re looking for a Sales Operations Support professional who will focus on providing administrative and operational assistance to the sales team to improve efficiency and effectiveness.

Filterbuy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other legally protected category.